Our Member Service Representatives are experienced professionals who are committed to serving your investment needs. Call today to learn more about how we can help you reach your investment goals.
By phone:
+1 800-235-8396
Monday-Friday 7:30am to 8:00pm (CT)
Saturday 8:00am to 4:30pm (CT)
By email, fax, or mail:
Fax: +1 833-934-1608
Frequently Asked Questions
I forgot my password. What do I do now?
Click the sign in button at the top right of the site navigation, and choose “forgot password” on that page. Follow the instructions given to reset your password.
How can I view the forms I need for my account?
Forms are located at https://investor.vcm.com/tools-resources/forms. You can also navigate to the Forms link under Tools and Resources in the main navigation of the site.
Where can I find my most recent statements?
Log in to https://mysecure.vcm.com/documentcenter. Select the year and from the Document Category drop-down menu box, select “Statements.” This applies only if you have elected e-delivery.
I completed my registration and would like to log in, but I do not remember my Victory Capital User ID. How can I locate my Victory Capital User ID?
From the login page, click on “Forgot User ID?”. In the box that says “USAA Member ID,” enter your USAA number. Note: Your USAA number is different than your USAA Online ID. Follow the instructions provided to retrieve your Victory Capital User ID.
I am a USAA Member with a USAA Mutual Funds or a USAA 529 College Savings account and I would like to create a Victory Capital User ID to access my accounts. How do I get started?
To get started, please log in to USAA.com and go to the “To Do Now” section on the transition hub to start the process.
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