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[{"groupName":"Registration and account","faqList":[{"faqnumber":1,"question":"I forgot my password. What do I do now?","answer":"\u003cp\u003eClick the sign in button at the top right of the site navigation, and choose “forgot password” on that page. Follow the instructions given to reset your password.\u003c/p\u003e\n"},{"faqnumber":2,"question":"Can I use my USAA Member Number to log into vcm.com?","answer":"\u003cp\u003eNo, you need to create a Victory Capital User ID to access your accounts.\u0026nbsp; If you already registered for a Victory Capital User ID,\u0026nbsp;\u003ca href\u003d\"https://mysecure.vcm.com/\"\u003e\u003cb\u003eplease log in here\u003c/b\u003e\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eIf you have not completed your registration, and you are a USAA Member with a USAA® Mutual Funds or a USAA® 529 College Savings Plan account, please log in to USAA.com and\u0026nbsp;\u003ca href\u003d\"https://usaa.com/transitionhub\"\u003e\u003cb\u003ego to the “To Do Now” section on the transition hub\u003c/b\u003e\u003c/a\u003e\u0026nbsp;to start the process.\u0026nbsp;\u003c/p\u003e\n"},{"faqnumber":3,"question":"Can I use my USAA Online ID to log in to vcm.com?","answer":"\u003cp\u003eNo, you need to create a Victory Capital User ID to access your accounts.\u0026nbsp; If you already registered for a Victory Capital User ID,\u0026nbsp;\u003ca href\u003d\"https://mysecure.vcm.com/\"\u003e\u003cb\u003eplease log in here\u003c/b\u003e\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eIf you have not completed your registration, and you are a USAA Member with a USAA Mutual Funds or a USAA 529 College Savings account, please log in to USAA.com and\u0026nbsp;\u003ca href\u003d\"https://usaa.com/transitionhub\"\u003e\u003cb\u003ego to the “To Do Now” section on the transition hub\u003c/b\u003e\u003c/a\u003e\u0026nbsp;to start the process.\u0026nbsp;\u003c/p\u003e\n"},{"faqnumber":4,"question":"I am already registered and am trying to sign in to my account. I am receiving an error message that states, “please enter valid credentials”. What do I do?","answer":"\u003cp\u003ePlease make sure you are using your Victory Capital User ID to log in. If you have not completed your registration, and you are a USAA Member with a USAA Mutual Funds or a USAA 529 College Savings account, please log in to USAA.com and \u003ca href\u003d\"https://usaa.com/transitionhub\"\u003e\u003cb\u003ego to the “To Do Now” section on the transition hub\u003c/b\u003e\u003c/a\u003e\u003cspan style\u003d\"font-family: benton-sans, sans-serif; font-size: 16px; font-style: normal; font-weight: 500; letter-spacing: 0px;\"\u003e to start the process.\u003c/span\u003e\u003c/p\u003e\n"},{"faqnumber":5,"question":"I am a USAA Member with a USAA Mutual Funds or a USAA 529 College Savings account and I would like to create a Victory Capital User ID to access my accounts. How do I get started?","answer":"\u003cp\u003eTo get started, please log in to USAA.com and \u003ca href\u003d\"https://usaa.com/transitionhub\"\u003e\u003cb\u003ego to the “To Do Now” section on the transition hub\u003c/b\u003e\u003c/a\u003e to start the process.\u003c/p\u003e\n"},{"faqnumber":6,"question":"I am a USAA Member and I do not have a USAA Mutual Funds or a USAA 529 College Savings account. Can I create a Victory Capital User ID to log in? ","answer":"\u003cp\u003eYes,\u0026nbsp;\u003ca href\u003d\"https://mysecure.vcm.com/\"\u003e\u003cb\u003eclick here to start your registration\u003c/b\u003e\u003c/a\u003e.\u0026nbsp; Please note: if you have a USAA Mutual Funds or a USAA College Savings account, please log in to USAA.com and\u0026nbsp;\u003cb\u003e\u003ca href\u003d\"https://usaa.com/transitionhub\"\u003ego to the “To Do Now” section on the transition hub\u003c/a\u003e\u0026nbsp;\u003c/b\u003eto start the process.\u0026nbsp;\u003c/p\u003e\n"},{"faqnumber":7,"question":"I am an individual investor without a USAA Member Number. Can I create a Victory Capital User ID? ","answer":"\u003cp\u003eYes,\u0026nbsp;\u003ca href\u003d\"https://mysecure.vcm.com/memberSignUp\"\u003e\u003cb\u003eclick here to get started.\u003c/b\u003e\u003c/a\u003e\u003c/p\u003e\n"},{"faqnumber":8,"question":"I completed my registration and would like to log in, but I do not remember my Victory Capital User ID. How can I locate my Victory Capital User ID?","answer":"\u003cp\u003eFrom the \u003ca href\u003d\"https://mysecure.vcm.com/sign-in\"\u003e\u003cb\u003elogin page\u003c/b\u003e\u003c/a\u003e, click on “Forgot User ID?”. In the box that says “USAA Member ID,” enter your USAA number. Note: Your USAA number is different than your USAA Online ID. Follow the instructions provided to retrieve your Victory Capital User ID.\u003c/p\u003e\n"},{"faqnumber":9,"question":"How do I download statements?","answer":"\u003cp\u003eLog in to \u003ca href\u003d\"https://mysecure.vcm.com/documentcenter\"\u003ehttps://mysecure.vcm.com/documentcenter\u003c/a\u003e. Select the year and from the Document Category drop-down menu box, select “Statements.” Click the download option at the top.\u003c/p\u003e\n"},{"faqnumber":10,"question":"How can I create a strong password?","answer":"\u003cp\u003eThe password used on this site should not be one that you use for any other logins. You should create a password with at least one letter and one number. Using letter combinations that are not recognizable words and avoiding things like birthdays and addresses also help create a strong password.\u003c/p\u003e\n"},{"faqnumber":10,"question":"Should I share my password with others?","answer":"\u003cp\u003eNo, you should never share your password. Keep it in a secure place. If a family member needs to access accounts on vcm.com, they should create their own login.\u003c/p\u003e\n\u003cp\u003eIf your email service provider or spam filtering program offers a \u0026quot;whitelist,\u0026quot; \u0026quot;safe list\u0026quot; or \u0026quot;friends\u0026quot; list, you may be able to add the domain (vcm.com) to the list.\u003c/p\u003e\n\u003cp\u003eSome email servers place a clickable \u0026quot;not spam\u0026quot; link in the header of any email that is sent to the spam or bulk email folder. Clicking the link provides information and options for assuring that future emails from us are delivered to your inbox.\u003c/p\u003e\n"},{"faqnumber":11,"question":"How do I update my mailing address to ensure I receive my statements and documents?","answer":"\u003cp\u003eAfter logging into your account, please select \u0026quot;Profile \u0026amp; Preferences\u0026quot; from the drop-down menu under your name. Your address can be updated in your profile information.\u003c/p\u003e\n"},{"faqnumber":13,"question":"How can I sign up for paperless statements and forms?","answer":"\u003cp\u003eAfter logging into your account, please select \u0026quot;Profile \u0026amp; Preferences\u0026quot; from the drop-down menu under your name. You can then change your preferences in the \u0026quot;Account Messaging\u0026quot; section.\u003c/p\u003e\n"}]},{"groupName":"Accessing forms","faqList":[{"faqnumber":1,"question":"How can I view the forms I need for my account?","answer":"\u003cp\u003eForms can be found in the footer of the page after logging in. Your account-specific documents can be located in the Document Center in your Dashboard when you log in.\u003c/p\u003e\n"},{"faqnumber":2,"question":"Where can I access forms for a 529 Rollover?","answer":"\u003cp\u003eTo access the 529 Rollover form (ID 98631), log in to \u003ca href\u003d\"https://mysecure.vcm.com/accessForms\"\u003ehttps://mysecure.vcm.com/accessForms\u003c/a\u003e. This form should be at the top of the list.\u003c/p\u003e\n"},{"faqnumber":3,"question":"Where can I access instructions to complete a Direct Rollover?","answer":"\u003cp\u003eTo access the Direct Rollover form (ID 99531), log in to \u003ca href\u003d\"https://mysecure.vcm.com/accessForms\"\u003ehttps://mysecure.vcm.com/accessForms\u003c/a\u003e. This form should be the second form listed\u003c/p\u003e\n"},{"faqnumber":4,"question":"Where can I access the form to withdrawal cash from my mutual fund?","answer":"\u003cp\u003eTo access the Cash Withdrawal From Mutual Fund form (ID 99468), log in to \u003ca href\u003d\"https://mysecure.vcm.com/accessForms\"\u003ehttps://mysecure.vcm.com/accessForms\u003c/a\u003e. This form should be the third form listed.\u003c/p\u003e\n"},{"faqnumber":5,"question":"Where can I access the IRA Beneficiary form?","answer":"\u003cp\u003eTo access the IRA Beneficiary form (ID 99471), log in to \u003ca href\u003d\"https://mysecure.vcm.com/accessForms\"\u003ehttps://mysecure.vcm.com/accessForms\u003c/a\u003e. This form should be the fourth form listed.\u003c/p\u003e\n"},{"faqnumber":6,"question":"I need to add or change banking information on file for my mutual fund account. What form do I need and where can I access? ","answer":"\u003cp\u003eYou will need the EFT Authorization form (ID 99466). To access the form, log in to \u003ca href\u003d\"https://mysecure.vcm.com/accessForms\"\u003ehttps://mysecure.vcm.com/accessForms\u003c/a\u003e. This form should be the fifth form listed.\u003c/p\u003e\n"},{"faqnumber":7,"question":"Where can I access the Required Minimum Distribution form to setup distributions from my Mutual Fund IRA?","answer":"\u003cp\u003eTo access the RMD form (ID 99461), log in to \u003ca href\u003d\"https://mysecure.vcm.com/accessForms\"\u003ehttps://mysecure.vcm.com/accessForms\u003c/a\u003e.\u0026nbsp; This form should be the sixth form listed.\u003c/p\u003e\n"},{"faqnumber":8,"question":"Where can I access a Transfer on Death (TOD) Beneficiary form?","answer":"\u003cp\u003eTo access the TOD Beneficiary Form (ID 98146), log in to \u003ca href\u003d\"https://mysecure.vcm.com/accessForms\"\u003ehttps://mysecure.vcm.com/accessForms\u003c/a\u003e. This form should be the seventh form listed.\u003c/p\u003e\n"},{"faqnumber":9,"question":"Where can I access an Automatic Investment Plan form to change my recurring investment in my Mutual Fund(s)?","answer":"\u003cp\u003eTo access the Automatic Investment Plan Form (ID 99459), log in to \u003ca href\u003d\"https://mysecure.vcm.com/accessForms\"\u003ehttps://mysecure.vcm.com/accessForms\u003c/a\u003e. This form should be the eighth form listed.\u003c/p\u003e\n"}]},{"groupName":"Tax information","faqList":[{"faqnumber":1,"question":"Where do I access my USAA Mutual Funds tax documents?","answer":"\u003cp\u003eLog in to \u003ca href\u003d\"https://mysecure.vcm.com/documentcenter\"\u003ehttps://mysecure.vcm.com/documentcenter\u003c/a\u003e. Select the year and from the Document Category drop-down menu box, select “Tax Documents.” This applies only if you have elected e-delivery.\u003c/p\u003e\n"},{"faqnumber":2,"question":"When will my tax forms be available?","answer":"\u003cp\u003eSome tax forms will be available as early as 1/20. The Tax Forms Delivery Schedule is available in pdf format\u0026nbsp;\u003ca\u003e\u003c/a\u003e\u003ca href\u003d\"/content/dam/vcm/resources-mutualfunddoc/1Q2020_TaxSchedule.pdf\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n"},{"faqnumber":4,"question":"Where do I find the full capital gains report for the funds I’m invested in?","answer":"\u003cp\u003eThe full report for USAA Mutual Funds is available \u003ca\u003e\u003c/a\u003e\u003ca href\u003d\"/content/dam/vcm/resources-mutualfunddoc/USAA_Funds_Capital_Gains_and_Income_2020.pdf\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n"},{"faqnumber":5,"question":"Where can I find my most recent statements?","answer":"\u003cp\u003eLog in to \u003ca href\u003d\"https://mysecure.vcm.com/documentcenter\"\u003ehttps://mysecure.vcm.com/documentcenter\u003c/a\u003e. Select the year and from the Document Category drop-down menu box, select “Statements.” This applies only if you have elected e-delivery.\u003c/p\u003e\n"},{"faqnumber":6,"question":"When will I receive my 5498-tax form for my 2020 IRA contribution?","answer":"\u003cp\u003eYour 5498-tax form will be available online by 5/7. To access this form, log in to \u003ca href\u003d\"https://mysecure.vcm.com/documentcenter\"\u003ehttps://mysecure.vcm.com/documentcenter\u003c/a\u003e. Select the year and from the Document Category drop-down menu box, select “Tax Documents.” This applies only if you have elected e-delivery.\u0026nbsp;\u003c/p\u003e\n"},{"faqnumber":7,"question":"Where is my USAA 529 1099Q tax form?","answer":"\u003cp\u003eYour 1099R tax form will be available online by 1/24. To access this form, log in to \u003ca href\u003d\"https://mysecure.vcm.com/documentcenter\"\u003ehttps://mysecure.vcm.com/documentcenter\u003c/a\u003e. Select the year and from the Document Category drop-down menu box, select “Tax Documents.” This applies only if you have elected e-delivery.\u0026nbsp;\u003c/p\u003e\n"}]},{"groupName":"Using vcm.com","faqList":[{"faqnumber":1,"question":"How do I contact a Member Service Representative if I need help?","answer":"\u003cp\u003ePlease call us at 1-800-235-8396. Alternatively, you may send an email to \u003ca href\u003d\"mailto:usaamutualfunds@vcm.com\"\u003eusaamutualfunds@vcm.com\u003c/a\u003e.\u003c/p\u003e\n"},{"faqnumber":2,"question":"What happens when I log out of the site?","answer":"\u003cp\u003eLogging out of your account ends your secure session and takes you back to the public area of the website. If you want to access your account information, you will need to log back in.\u003c/p\u003e\n"},{"faqnumber":3,"question":"Why am I not receiving emails from Victory Capital?","answer":"\u003cp\u003eSome email providers have spam filters that catch our emails as “junk” mail.\u003c/p\u003e\n"},{"faqnumber":4,"question":"What can I do to ensure I receive emails from Victory Capital?","answer":"\u003cp\u003eAdd our email address (or entire domain where possible — vcm.com) to your address book or contact list. This will ensure that our emails get through. Don\u0027t forget to also add our newsletter email addresses if you receive those emails.\u003c/p\u003e\n"}]},{"groupName":"Investing","faqList":[{"faqnumber":1,"question":"Where can I learn more about investing?","answer":"\u003cp\u003eVisit our \u003ca href\u003d\"/tools-resources/investor-learning-center.html\"\u003e\u003cb\u003eInvestor Learning Center\u003c/b\u003e\u003c/a\u003e for resources and educational content.\u003c/p\u003e\n"},{"faqnumber":2,"question":"Where can I find a prospectus?","answer":"\u003cp\u003eMutual fund prospectuses can be found \u003cb\u003e\u003ca href\u003d\"/literature/mutual-fund-prospectuses.html\"\u003ehere\u003c/a\u003e \u003c/b\u003eand\u0026nbsp;ETF prospectuses can be found \u003ca href\u003d\"/literature/etf-prospectuses.html\"\u003e\u003cb\u003ehere\u003c/b\u003e\u003c/a\u003e.\u003c/p\u003e\n"},{"faqnumber":3,"question":"Where can I find final capital gains?","answer":"\u003cp\u003eUSAA Mutual Funds final capital gains can be found\u0026nbsp;\u003cb\u003e\u003ca href\u003d\"https://investor.vcm.com/assets/resources-mutualfunddoc/USAA_Funds_Capital_Gains_and_Income_2020.pdf\" target\u003d\"_blank\" rel\u003d\"noopener noreferrer\"\u003ehere\u003c/a\u003e\u0026nbsp;\u003c/b\u003eand\u0026nbsp;ETF final capital gains can be found\u0026nbsp;\u003ca href\u003d\"/assets/resources-etffunddoc/2020%20VP%20II%20ETF%20Final%20Capital%20Gains.pdf\" target\u003d\"_blank\" rel\u003d\"noopener noreferrer\"\u003e\u003cb\u003ehere\u003c/b\u003e\u003c/a\u003e.\u003c/p\u003e\n"}]}]

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1-800-235-8396

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