Show All FAQ
[{"groupName":"Registration and Account Access","faqList":[{"faqnumber":1,"question":"I forgot my password. What do I do now?","answer":"\u003cp\u003eClick the sign in button at the top right of the site navigation, and choose “forgot password” on that page. Follow the instructions given to reset your password.\u003c/p\u003e\n"},{"faqnumber":2,"question":"What happens when I log out of the app?","answer":"\u003cp\u003eLogging out of your account ends your secure session and takes you back to sign in page of the mobile app. If you want to access your account information, you will need to log back in.\u003c/p\u003e\n"},{"faqnumber":3,"question":"How do I utilize landscape orientation when using my mobile device?","answer":"\u003cp\u003eThe ability to view in landscape orientation is currently available in our mobile app when utilizing a tablet device. If you wish to utilize landscape orientation with your mobile device, you may visit \u003ca href\u003d\"http://mysecure.vcm.com\" target\u003d\"_blank\"\u003ehttp://mysecure.vcm.com\u003c/a\u003e to access your accounts in landscape orientation.\u003c/p\u003e\n"},{"faqnumber":4,"question":"Can I use my Member Number to log into vcm.com?","answer":"\u003cp\u003eNo, you need to create a Victory Capital Username to access your accounts. If you have not already registered,\u0026nbsp;\u003ca href\u003d\"https://mysecure.vcm.com/memberSignUp\"\u003e\u003cb\u003eclick here\u003c/b\u003e\u003c/a\u003e\u0026nbsp;to sign up. If you have previously registered and have a Victory Capital Username\u003cspan style\u003d\"font-family: benton-sans, sans-serif; font-size: 16px; font-style: normal; font-weight: 500; letter-spacing: 0px;\"\u003e,\u0026nbsp;\u003c/span\u003e\u003ca href\u003d\"https://mysecure.vcm.com/sign-in\"\u003e\u003cb\u003eclick here\u003c/b\u003e\u003c/a\u003e\u003cspan style\u003d\"font-family: benton-sans, sans-serif; font-size: 16px; font-style: normal; font-weight: 500; letter-spacing: 0px;\"\u003e\u0026nbsp;to sign in.\u003c/span\u003e\u003c/p\u003e\n"},{"faqnumber":5,"question":"Can I use my Online Username to log in to vcm.com?","answer":"\u003cp\u003eNo, you need to create a Victory Capital Username to access your accounts.\u0026nbsp;If you have not already registered, \u003ca href\u003d\"https://mysecure.vcm.com/memberSignUp\" style\u003d\"font-weight: bold;\"\u003eclick here\u003c/a\u003e\u0026nbsp;to sign up. If you have previously registered and have a Victory Capital Username, \u003ca href\u003d\"https://mysecure.vcm.com/sign-in\"\u003e\u003cb\u003eclick here\u003c/b\u003e\u003c/a\u003e to sign in.\u003c/p\u003e\n"},{"faqnumber":6,"question":"I am already registered and am trying to sign in to my account. I am receiving an error message that states, “please enter valid credentials”. What do I do?","answer":"\u003cp\u003ePlease make sure you are using your Victory Capital Username to log in.\u0026nbsp;If you have not already registered,\u0026nbsp;\u003ca href\u003d\"https://mysecure.vcm.com/memberSignUp\"\u003e\u003cb\u003eclick here\u003c/b\u003e\u003c/a\u003e\u0026nbsp;to sign up.\u0026nbsp;\u003c/p\u003e\n"},{"faqnumber":10,"question":"I completed my registration and would like to log in, but I do not remember my Victory Capital Username. How can I locate my Victory Capital Username?","answer":"\u003cp\u003eFrom the \u003ca href\u003d\"https://mysecure.vcm.com/sign-in\"\u003e\u003cb\u003elogin page\u003c/b\u003e\u003c/a\u003e, click on “Forgot Username?”. In the box that says “Member Number,” enter your Member Number. Note: Your Member Number is different than your Online Username. Follow the instructions provided to retrieve your Victory Capital Username.\u003cbr\u003e\n\u003c/p\u003e\n"},{"faqnumber":11,"question":"How can I create a strong password?","answer":"\u003cp\u003eThe password used on this site should not be one that you use for any other logins. You should create a password with at least one letter and one number. Using letter combinations that are not recognizable words and avoiding things like birthdays and addresses also help create a strong password.\u003c/p\u003e\n"},{"faqnumber":12,"question":"Should I share my password with others?","answer":"\u003cp\u003eNo, you should never share your password. Keep it in a secure place. If a family member needs to access accounts on vcm.com, they should create their own login.\u003c/p\u003e\n\u003cp\u003eIf your email service provider or spam filtering program offers a \u0026quot;whitelist,\u0026quot; \u0026quot;safe list\u0026quot; or \u0026quot;friends\u0026quot; list, you may be able to add the domain (vcm.com) to the list.\u003c/p\u003e\n\u003cp\u003eSome email servers place a clickable \u0026quot;not spam\u0026quot; link in the header of any email that is sent to the spam or bulk email folder. Clicking the link provides information and options for assuring that future emails from us are delivered to your inbox.\u003c/p\u003e\n"},{"faqnumber":13,"question":"How do I update my mailing address to ensure I receive my statements and documents?","answer":"\u003cp\u003eAfter logging into your account, please select \u0026quot;Profile \u0026amp; Preferences\u0026quot; from the drop-down menu under your name. Your address can be updated in your profile information.\u003c/p\u003e\n"},{"faqnumber":14,"question":"What happens when I log out of the site?","answer":"\u003cp\u003eLogging out of your account ends your secure session and takes you back to the public area of the website. If you want to access your account information, you will need to log back in.\u003c/p\u003e\n"}]},{"groupName":"Marketplace","faqList":[{"faqnumber":1,"question":"What is a Marketplace account and what can I do with it? ","answer":"\u003cp\u003eA Marketplace account enables you to buy and sell a variety of investments in one place through our brokerage platform. With Marketplace, you get access to a diverse range of Victory Funds and VictoryShares\u003csup\u003e®\u003c/sup\u003e ETFs plus thousands of stocks, mutual funds, and ETFs from other providers.\u003c/p\u003e\n\u003cp\u003eOur U.S.-based investment specialists are ready to provide you with advice on how to achieve your goals with no additional fees, regardless of the amount you plan to invest. Alternatively, you can easily build a diversified portfolio online or on our mobile app.\u003c/p\u003e\n"},{"faqnumber":2,"question":"What types of brokerage accounts can I open? ","answer":"\u003cp\u003eYou can open a Marketplace account within one of the five most common account types online (Individual, Joint Tenants with Rights of Survivorship, Traditional IRA, Roth IRA, Rollover IRA). If you’re interested in opening another type of account, please call \u003ca href\u003d\"tel:1-800-235-8396\" target\u003d\"_blank\"\u003e1-800-235-8396\u003c/a\u003e.\u003c/p\u003e\n"},{"faqnumber":3,"question":"How do I open a Marketplace account? ","answer":"\u003cp\u003eTo open a new Marketplace account online:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003ca href\u003d\"https://mysecure.vcm.com/sign-in\"\u003eLog in\u003c/a\u003e to your account/create a new profile on vcm.com or the Victory Capital mobile app\u003c/li\u003e\n\u003cli\u003eVisit your \u0026quot;Home\u0026quot; page and click on the \u0026quot;Open a New Marketplace Account\u0026quot; link on the \u0026quot;Marketplace\u0026quot; tab\u003c/li\u003e\n\u003cli\u003eEnter your information on the series of New Account Opening screens\u003c/li\u003e\n\u003cli\u003eOnce your account is opened, access it from your “Overview”\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eExplore the Marketplace terminal, where you can transfer funds into your new account, conduct research, trade, manage your account, and transfer your accounts from other brokerage providers.\u003c/p\u003e\n\u003cp style\u003d\"text-align: left;\"\u003e\u003cimg src\u003d\"/content/dam/vcm/brokerage/Marketplace-Account.png\" data-assetref\u003d\"fund-account-1680030269901\" align\u003d\"middle\"\u003e\u003c/p\u003e\n"},{"faqnumber":4,"question":"What are the costs of a Marketplace brokerage account?","answer":"\u003cp\u003eFor our full list of costs, please refer to our \u003ca href\u003d\"https://vcm.com/assets/disclosures/general/Commission_and_Fee_Schedule.pdf\"\u003efee schedule\u003c/a\u003e.\u003c/p\u003e\n"},{"faqnumber":5,"question":"What securities can I invest in through my Marketplace account? ","answer":"\u003cp\u003eYou can buy a wide range of investments, including:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eVictory Funds\u003c/li\u003e\n\u003cli\u003eVictoryShares® ETFs\u003c/li\u003e\n\u003cli\u003eMutual funds and ETFs from other providers\u003c/li\u003e\n\u003cli\u003eIndividual stocks\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003ePlease note the following securities are not yet offered through Marketplace: Fixed income securities (e.g., individual bonds), options, futures, penny stocks, and foreign stocks.\u003c/p\u003e\n"},{"faqnumber":6,"question":"How can I invest in the Victory Money Market Funds? ","answer":"\u003cp\u003eThe Victory Money Market Funds are not available as a \u0026quot;sweep\u0026quot; option, which means deposits and/or cash proceeds are not directly/automatically invested in a Victory Money Market Fund. However, they are available for direct purchase. Here are the steps to purchase or sell Victory Money Market Funds:\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eVictory Money Market Funds are available for direct purchase. To purchase a Victory Money Market Fund:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eLog in to your account on vcm.com or the Victory Capital mobile app\u003c/li\u003e\n\u003cli\u003eClick on the \u0026quot;Marketplace\u0026quot; tab on your Home page and click “Place a Trade” to be redirected to the Marketplace terminal\u003c/li\u003e\n\u003cli\u003eUnder Transact, click the Mutual Fund tab to enter a ‘buy’ with any of the following ticker symbols:\u003cul\u003e\n\u003cli\u003eUSAXX - Money Market Fund\u003c/li\u003e\n\u003cli\u003eUSEXX - Tax Exempt Money Market Fund\u003c/li\u003e\n\u003cli\u003eUATXX - Treasury Money Market Fund Trust\u003cul\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eTo sell Victory Money Market Funds:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eLog in to your account on vcm.com or the Victory Capital mobile app\u003c/li\u003e\n\u003cli\u003eClick on the \u0026quot;Marketplace\u0026quot; tab on your Home page and click “Place a Trade” to be redirected to the Marketplace terminal\u003c/li\u003e\n\u003cli\u003eUnder Transact, click the Mutual Fund tab to enter a ‘sell’ for the amount desired\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eThe sales proceeds will be automatically moved to your sweep account for available purchases or withdrawal. If you need further assistance, please contact a Victory Capital investment specialist at 1-800-235-8396.\u003c/p\u003e\n"},{"faqnumber":7,"question":"What is a sweep option for cash and what are the investor options? ","answer":"\u003cp\u003eA sweep option is a service provided by financial institutions that automatically transfers any uninvested cash in a brokerage account to a designated Money Market Fund or other interest-bearing account. This service is designed to help investors earn a return on their cash holdings while waiting to make new investments or waiting for the settlement of trades.\u003c/p\u003e\n\u003cp\u003eCash Sweep Options:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eNew account opening defaults – Taxable Federated Hermes Capital Reserves (FRFXX) for non-retirement and retirement accounts\u003c/li\u003e\n\u003cli\u003eAn investment specialist can help you change the default and elect a non-taxable option to Federated Hermes Municipal Cash Series (MFSXX)\u003c/li\u003e\n\u003cli\u003eAny cash deposits or sales proceeds will be automatically ‘swept’ and invested into the Money Market Fund assigned to your account\u003c/li\u003e\n\u003c/ul\u003e\n"},{"faqnumber":8,"question":"Are there any bonus programs available? ","answer":"\u003cp\u003eThere is an Asset Transfer Bonus available. Find out more by visiting \u003ca href\u003d\"http://www.vcm.com/bonus\" target\u003d\"_self\"\u003ewww.vcm.com/bonus.\u003c/a\u003e\u003c/p\u003e\n"},{"faqnumber":9,"question":"Can I open a margin account? ","answer":"\u003cp\u003eMargin accounts are not currently offered through a Marketplace account.\u003c/p\u003e\n"},{"faqnumber":10,"question":"How do I fund my Marketplace account? ","answer":"\u003cp\u003eTo fund your Marketplace account, follow the steps below:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eLog in to your account on vcm.com or the Victory Capital mobile app\u003c/li\u003e\n\u003cli\u003eClick on the \u0026quot;Marketplace\u0026quot; tab on your “Home” page\u003c/li\u003e\n\u003cli\u003eClick “Transfer Funds” next to the Marketplace account you wish to fund\u003c/li\u003e\n\u003cli\u003eThe Marketplace terminal opens in a separate browser tab. You may need to adjust your internet browser settings to allow pop-ups.\u003c/li\u003e\n\u003cli\u003eView the different options and choose how you want to fund your account\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp style\u003d\"text-align: left;\"\u003e\u003cimg src\u003d\"/content/dam/vcm/brokerage/Electronic-Fund-Transfer.png\" data-assetref\u003d\"fund-account-1680030269901\" align\u003d\"middle\"\u003e\u003cbr\u003e\n\u003cbr\u003e\n\u003ca href\u003d\"https://vcm.com/assets/marketplace/Marketplace-Reference-Guide.pdf\"\u003eMarketplace reference guide\u003c/a\u003e\u003c/p\u003e\n"},{"faqnumber":11,"question":"How do I start trading? ","answer":"\u003cp\u003eBefore you start trading, you are required to fund your account. Follow the steps below:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eLog in to your account on vcm.com or the Victory Capital mobile app\u003c/li\u003e\n\u003cli\u003eClick on the \u0026quot;Marketplace\u0026quot; tab on your \u0026quot;Home\u0026quot; page and click \u0026quot;Place a Trade\u0026quot; to be redirected to the Marketplace terminal\u003c/li\u003e\n\u003cli\u003eThe Marketplace terminal opens in a separate browser tab. You may need to adjust your internet browser settings to allow pop-ups.\u003c/li\u003e\n\u003cli\u003eIn the Marketplace terminal, click on \u0026quot;Transact\u0026quot; to place a trade\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003ca href\u003d\"https://vcm.com/assets/marketplace/Marketplace-Reference-Guide.pdf\" target\u003d\"_blank\"\u003eMarketplace reference guide\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eNote:\u003c/b\u003e Most stock and ETF trades settle two business days after the day the order executes, or trade date plus two days. Example: if you execute an order on Monday, it will typically settle on Wednesday. Most mutual funds have a one business day settlement date; however, some funds may require up to 5 business days for funds to settle.\u003c/p\u003e\n"},{"faqnumber":12,"question":"How do I transfer a brokerage account from another broker-dealer into my Marketplace account? ","answer":"\u003cp\u003eTo transfer an account, please call a U.S.-based investment specialist at 1-800-235-8396 or do so online by following the steps below:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eLog in to your account on vcm.com or the Victory Capital mobile app\u003c/li\u003e\n\u003cli\u003eClick on the “Marketplace” tab and select “Transfer Account” at the bottom of your “Home” page\u003c/li\u003e\n\u003cli\u003eChoose one of two options to move assets from an external account to your Victory Capital account\u003c/li\u003e\n\u003c/ol\u003e\n"},{"faqnumber":13,"question":"How do I transfer a Victory Funds account into my Marketplace account? ","answer":"\u003cp\u003eTo transfer an account, please call a U.S.-based investment specialist at 1-800-235-8396 or do so online by following the steps below:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eLog in to your account on vcm.com or the Victory Capital mobile app\u003c/li\u003e\n\u003cli\u003eClick on the “Marketplace” tab and select “Transfer Account” at the bottom of your “Home” page\u003c/li\u003e\n\u003cli\u003eChoose one of two options to move assets from an external account to your Victory Capital account\u003c/li\u003e\n\u003c/ol\u003e\n"},{"faqnumber":14,"question":"What tools and resources are available on the Marketplace terminal? ","answer":"\u003cp\u003eIn the Marketplace terminal, we offer tools and resources to help you research investments and manage your account. Log in to vcm.com or the Victory Capital mobile app and navigate to the Marketplace terminal to access features, such as:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMarket Research\u003c/li\u003e\n\u003cli\u003eNews \u0026amp; Commentary\u003c/li\u003e\n\u003cli\u003eWatchlists\u003c/li\u003e\n\u003cli\u003eExchange Rates\u003c/li\u003e\n\u003c/ul\u003e\n"},{"faqnumber":15,"question":"How do I access my Marketplace tax documents, statements, trade confirmations, and other documents? ","answer":"\u003cp\u003eMarketplace tax documents, statements, trade confirmations, and other documents are stored in the Marketplace terminal. To access, follow the steps below:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eLog in to your account on vcm.com or the Victory Capital mobile app\u003c/li\u003e\n\u003cli\u003eVisit your “Home” page and click on the “Marketplace” tab on the left\u003c/li\u003e\n\u003cli\u003eClick “Marketplace Document Center” at the bottom of the tab\u003c/li\u003e\n\u003c/ol\u003e\n"},{"faqnumber":16,"question":"How can I start receiving my Marketplace account statements and trade confirmations electronically? ","answer":"\u003cp\u003eYou will be automatically enrolled in electronic delivery. To update these preferences, please contact a investment specialist at 1-800-235-8396.\u003c/p\u003e\n"},{"faqnumber":17,"question":"How do I manage my Marketplace account services? (Automatic Investing/Withdrawal, Dividends and Capital Gains, Bank Accounts, Beneficiaries, RMD) ","answer":"\u003cp\u003eMarketplace account services will be managed in Marketplace terminal. To manage your services, follow the steps below:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eLog in to your account on vcm.com or the Victory Capital mobile app\u003c/li\u003e\n\u003cli\u003eVisit your “Home” page and click on the “Marketplace” tab on the left\u003c/li\u003e\n\u003cli\u003eClick “Manage” next to “Manage Services” for a specific Marketplace account\u003c/li\u003e\n\u003cli\u003eSelect Automatic Investing/Withdrawal, Dividends and Capital Gains, or Bank Accounts under Manage Services\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp style\u003d\"text-align: left;\"\u003e\u003cimg src\u003d\"/content/dam/vcm/brokerage/Marketplace-Manage-Services.png\" data-assetref\u003d\"fund-account-1680030269901\" align\u003d\"middle\"\u003e\u003c/p\u003e\n"},{"faqnumber":18,"question":"How do I manage my Marketplace account preferences? (Document Preferences, Contact Information, Trusted Contacts, Mailing Address) ","answer":"\u003cp\u003eMarketplace account preferences will be managed in the Marketplace terminal. To manage your account preferences, follow these steps below:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eLog in to your account on vcm.com or the Victory Capital mobile app\u003c/li\u003e\n\u003cli\u003eVisit your “Home” page and click on the “Marketplace” tab on the left\u003c/li\u003e\n\u003cli\u003eClick “Manage” next to “Manage Preferences” for a specific Marketplace account\u003c/li\u003e\n\u003cli\u003eSelect Document Preferences, Phone/Email, Trusted Contact, or Mailing Address under Manage Preferences\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp style\u003d\"text-align: left;\"\u003e\u003cimg src\u003d\"/content/dam/vcm/brokerage/Marketplace-manage-preferences.png\" data-assetref\u003d\"fund-account-1680030269901\" align\u003d\"middle\"\u003e\u003c/p\u003e\n"},{"faqnumber":19,"question":"How do I add or manage my Marketplace Required Minimum Distribution?","answer":"\u003cp\u003eAdd or manage your Marketplace Required Minimum Distribution in the Marketplace terminal by following the steps below:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eLog in to your account on vcm.com or the Victory Capital mobile app\u003c/li\u003e\n\u003cli\u003eVisit the new \u0026quot;My Portfolio\u0026quot; dashboard and click the \u0026quot;Marketplace\u0026quot; tab on the left\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eClick “Manage” next to \u0026quot;Manage Services\u0026quot; for a specific Marketplace account\u003c/li\u003e\n\u003cli\u003eSelect “Required Minimum Distribution”\u0026nbsp;\u003c/li\u003e\n\u003c/ol\u003e\n"},{"faqnumber":19,"question":"How do I setup real-time notifications for Marketplace accounts? ","answer":"\u003cp\u003eYou can receive notifications for trades, watchlists, and other activities for your Marketplace accounts. To set up notifications, follow the steps below:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eLog in to your account on vcm.com or the Victory Capital mobile app\u003c/li\u003e\n\u003cli\u003eVisit your “Home” page and click on the “Marketplace” tab on the left\u003c/li\u003e\n\u003cli\u003eClick “Manage” next to your Marketplace account and then click “Notification/Alert Settings”\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp style\u003d\"text-align: left;\"\u003e\u003cimg src\u003d\"/content/dam/vcm/brokerage/Marketplace-Notifications.png\" data-assetref\u003d\"fund-account-1680030269901\" align\u003d\"middle\"\u003e\u003c/p\u003e\n"},{"faqnumber":20,"question":"I need to speak with someone. How do I get service?","answer":"\u003cp\u003eOur U.S.-based investment specialists are ready to serve you. Please contact us by phone at 1-800-235-8396\u0026nbsp;from 7:30 AM to 7:00 PM CT, or by chat between 8:00 AM and 6:00 PM CT Monday-Friday.\u003c/p\u003e\n"}]},{"groupName":"Victory Funds","faqList":[{"faqnumber":1,"question":"Where can I find my most recent Victory Funds statements?","answer":"\u003cp\u003eLog in to \u003ca href\u003d\"https://mysecure.vcm.com/documentcenter\"\u003ehttps://mysecure.vcm.com/documentcenter\u003c/a\u003e. Select the year and from the Document Category drop-down menu box, select “Statements.” This applies only if you have elected e-delivery.\u003c/p\u003e\n"},{"faqnumber":2,"question":"How can I sign up for paperless statements and forms?","answer":"\u003cp\u003eAfter logging into your account, please select \u0026quot;Profile \u0026amp; Preferences\u0026quot; from the drop-down menu under your name. You can then change your preferences in the \u0026quot;Account Messaging\u0026quot; section.\u003c/p\u003e\n"},{"faqnumber":3,"question":"How can I view the forms I need for my account?","answer":"\u003cp\u003eForms are located at \u003ca href\u003d\"https://investor.vcm.com/tools-resources/forms\"\u003e\u003cb\u003ehttps://investor.vcm.com/tools-resources/forms\u003c/b\u003e\u003c/a\u003e. You can also navigate to the \u003cb\u003eForms\u003c/b\u003e link under \u003cb\u003eTools and Resources\u003c/b\u003e in the main navigation of the site.\u003c/p\u003e\n"},{"faqnumber":4,"question":"How do I download statements?","answer":"\u003cp\u003eLog in to \u003ca href\u003d\"https://mysecure.vcm.com/documentcenter\"\u003ehttps://mysecure.vcm.com/documentcenter\u003c/a\u003e. Select the year and from the Document Category drop-down menu box, select “Statements.” Click the download option at the top.\u003c/p\u003e\n"},{"faqnumber":5,"question":"Where can I access instructions to complete a Direct Rollover?","answer":"\u003cp\u003eTo access the Direct Rollover form (ID 99531), visit\u0026nbsp;\u003ca href\u003d\"https://investor.vcm.com/tools-resources/forms\"\u003e\u003cb\u003ehttps://investor.vcm.com/tools-resources/forms\u003c/b\u003e\u003c/a\u003e.\u003c/p\u003e\n"},{"faqnumber":6,"question":"Where can I access the Required Minimum Distribution form to setup distributions from my Victory Fund IRA?","answer":"\u003cp\u003eTo access the RMD form (ID 99461),\u0026nbsp;visit\u0026nbsp;\u003ca href\u003d\"https://investor.vcm.com/tools-resources/forms\"\u003e\u003cb\u003ehttps://investor.vcm.com/tools-resources/forms\u003c/b\u003e\u003c/a\u003e.\u003c/p\u003e\n"}]},{"groupName":"Education","faqList":[{"faqnumber":1,"question":"Where is my USAA 529 1099Q tax form?","answer":"\u003cp\u003eYour 1099Q is available by selecting the 529 account from the dashboard under the Education tab (this will redirect you to the Ascensus site). From this site select ‘View profile and documents’ from the left menu screen. Next select ‘Statements, Confirms \u0026amp; Tax Forms.’ From there, select the applicable tax year, the 529 Plan account beneficiary and select ‘Tax Forms.’\u003c/p\u003e\n"}]},{"groupName":"Tax Information","faqList":[{"faqnumber":1,"question":"Where can I find tax related information?","answer":"\u003cp\u003eVisit our \u003ca href\u003d\"/tools-resources/tax-center\" target\u003d\"_self\" style\u003d\"cursor: pointer;\" contenteditable\u003d\"false\"\u003eTax Center\u003c/a\u003e webpage for all tax related questions and information.\u003c/p\u003e\n"}]},{"groupName":"Contacting Victory Capital","faqList":[{"faqnumber":1,"question":"How do I send postal mail to Victory Capital?","answer":"\u003cp\u003ePlease send your correspondence and account forms to the following addresses. Do not send mail to any Texas addresses you might have on file as these are no longer in use.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003e\u003cbr\u003e\nVictory Funds Accounts\u003c/b\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eRegular mail (except 403B):\u003c/p\u003e\n\u003cp\u003eVictory Funds\u003c/p\u003e\n\u003cp\u003eP.O. Box 182903\u003c/p\u003e\n\u003cp\u003eColumbus, OH 43218-2903\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eOvernight delivery or registered mail:\u003c/p\u003e\n\u003cp\u003eVictory Funds C/O FIS TA Operations\u003c/p\u003e\n\u003cp\u003e4249 Easton Way, Suite 400\u003c/p\u003e\n\u003cp\u003eColumbus, OH 43219\u003c/p\u003e\n\u003cp\u003e\u003cb\u003e\u003cbr\u003e\nVictory Funds 403B Accounts\u003c/b\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eRegular mail:\u003c/p\u003e\n\u003cp\u003eVictory Funds 403B\u003c/p\u003e\n\u003cp\u003eP.O. Box 182904\u003c/p\u003e\n\u003cp\u003eColumbus, OH 43218-2904\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eOvernight delivery or registered mail:\u003c/p\u003e\n\u003cp\u003eVictory Funds C/O FIS TA Operations\u003c/p\u003e\n\u003cp\u003e4249 Easton Way, Suite 400\u003c/p\u003e\n\u003cp\u003eColumbus, OH 43219\u003c/p\u003e\n\u003cp\u003e\u003cb\u003e\u003cbr\u003e\nMarketplace Accounts\u003c/b\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eRegular mail:\u003c/p\u003e\n\u003cp\u003eVictory Capital Services, Inc.\u003c/p\u003e\n\u003cp\u003ePO BOX 2064\u003c/p\u003e\n\u003cp\u003eJersey City, NJ 07303\u003c/p\u003e\n\u003cp\u003e\u003cb\u003e\u003cbr\u003e\nUSAA® 529 Education Savings Plan Accounts\u003c/b\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eRegular mail:\u003c/p\u003e\n\u003cp\u003eUSAA 529 Education Savings Plan\u003c/p\u003e\n\u003cp\u003eP.O. Box 55354\u003c/p\u003e\n\u003cp\u003eBoston, MA 02205-5354\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eOvernight delivery or registered mail:\u003c/p\u003e\n\u003cp\u003eUSAA 529 Education Savings Plan\u003c/p\u003e\n\u003cp\u003e95 Wells Ave, Suite 155\u003c/p\u003e\n\u003cp\u003eNewton, MA 02459\u003c/p\u003e\n"},{"faqnumber":2,"question":"How do I contact a Representative if I need help?","answer":"\u003cp\u003ePlease call us at 1-800-235-8396 from 7:30am to 7:00pm CT\u0026nbsp;Monday-Friday.\u003c/p\u003e\n"},{"faqnumber":3,"question":"Why am I not receiving emails from Victory Capital?","answer":"\u003cp\u003eSome email providers have spam filters that catch our emails as “junk” mail.\u003c/p\u003e\n"},{"faqnumber":4,"question":"What can I do to ensure I receive emails from Victory Capital?","answer":"\u003cp\u003eAdd our email address (or entire domain where possible — vcm.com) to your address book or contact list. This will ensure that our emails get through. Don\u0027t forget to also add our newsletter email addresses if you receive those emails.\u003c/p\u003e\n"}]}]